Thank you for shopping at Vital Fit Track. We strive to deliver high-quality products and customer satisfaction. Please review our detailed Return, Refund, and Cancellation policy below.
1. Returns & Eligibility
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Criteria
To be eligible for a return:
- The item must be in its original packaging.
- You must provide a valid receipt or proof of purchase.
- The product must have proof of a functional defect or damage.
Please Note: We do not offer refunds for change-of-mind purchases. Special exceptions may be considered under extraordinary circumstances at our sole discretion, provided satisfactory proof of purchase is submitted.
2. Non-Returnable & Exempt Items
For safety, hygienic, and legal reasons, certain types of items cannot be returned:
- Perishable Goods: Food, flowers, newspapers, or magazines.
- Intimate & Sanitary Goods: Personal care, health, or sanitary products.
- Hazardous & Flammable Materials: Gases, flammable liquids, or dangerous goods.
- Custom & Digital Products: Custom-made items, downloadable software, and gift cards.
3. Order Cancellations
- Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Because we process orders quickly, cancellations are extremely time-sensitive.
- To request a cancellation, please email us immediately at [email protected].
4. Refund Process
- Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within a few business days.
- Deductions: Refund amounts will be arranged only after we confirm receipt of the returned item and ensure all conditions are met.
5. Late or Missing Refunds
If you haven’t received your approved refund after a few days, please follow these steps:
- Check your bank account again to verify pending transactions.
- Contact your credit card company—it may take a few business days for the refund to officially post.
- Contact your bank to check for standard processing delays.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email us at [email protected].
7. Shipping & Return Label Costs
- Shipping Responsibility: You are responsible for paying all shipping costs associated with returning your item.
- Non-Refundable Shipping: Original shipping fees are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Delivery Times: Shipping duration for exchanged items may vary depending on your destination address.
Questions or Support?
Contact our support team anytime at [email protected].